Right of cancellation
1. Right of cancellation
You have the right to cancel this contract within 14 days of the date on which you or a third party named by you, who is not a carrier, have taken possession of the goods, without providing any reasons. For a contract covering several items that you have ordered as part of a single order and which are delivered separately, the cancellation period begins on the date on which you or a third party named by you, who is not the carrier, have taken possession of the last item delivered.
To exercise your right of cancellation, you must contact us (BRANOpac GmbH, Gottlieb-Daimler-Strasse 18-20, 35423 Lich, Germany. Phone: +49 (6404) 9142-0; Fax: +49 (6404) 9142-700, email: [email protected]) and send us a clear declaration of your decision to cancel this contract. You can use our template-Widerrufsformular or contact us, for example, by sending us a letter by post, a fax, an email or by telephone.
To comply with the cancellation period, it is sufficient that you send notification that you are exercising your right of cancellation before the end of the cancellation period.
2. Consequences of cancellation
If you cancel this contract, we shall refund to you all payments we have received from you, including delivery costs (except for the additional costs resulting from your selection of an alternative type of delivery than the most inexpensive standard delivery offered by us), immediately and at the latest within fourteen days of the date on which we received the notification of your cancellation of this contract. For this refund, we will use the same payment method you used in the original transaction, unless otherwise agreed with you.
We shall in no case charge you any fees for the refund.
We may refuse to refund you until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
b) Return of the goods
You must return or hand over the goods to us immediately and in any case within fourteen days of the date on which you inform us of the cancellation of this contract. To comply with the cancellation period, it is sufficient that you send the goods before the end of the fourteen-day period.
You shall bear the direct costs of returning the goods.
Items that cannot be sent by parcel will be picked up from your address.
c) Loss of value
You will only have to pay for any loss of value of the goods if this loss of value is due to your handling the goods in a way that is not required in order to inspect the quality, characteristics and functioning of the goods.
3. Exceptions to the right of cancellation
The right of cancellation does not exist or expires for contracts for the delivery of goods that are not suitable for return for reasons of health protection or hygiene and the seal of which was removed after delivery, or which, due to their characteristics, were inseparably mixed with other goods after delivery.
END OF THE CANCELLATION POLICY